Terms and Conditions

Bookings

A non refundable booking fee/deposit is to be paid at the time of booking. This fee secures the date and including but not limited to supplies and staff needed for the event. The remaining balance is due before the event. The length of time before the event the final balance is due depends on the type of service and will be made clear on your invoice and/or contract.

Cancellations

If the event is cancelled by the client (for any reason) before the final balance deadline, the booking fee/deposit is non-refundable and kept by Creative Eye to cover any loses (including but not limited to costs associated with supplies and staff). After the full payment deadline all monies paid is non-refundable and kept by Creative Eye to cover any loses (including but not limited to costs associated with supplies and staff).


If for any reason the event is cancelled by Creative Eye then all monies paid will be refunded to the client.

Rescheduling

Due to COVID-19, and the government lockdown in the UK, all bookings that need to be rescheduled during this time can be moved to a new date, with no additional charges. If the event cannot go ahead for any reason, we are offering the use of the booking balance to be used for any other services offered by Creative Eye.


This rescheduling policy is subject to change when the UK lockdown has been lifted.